{"product_id":"the-customer-service-script-guide-for-service-businesses","title":"The Customer Service Script Guide for Service Businesses","description":"\u003ch2\u003eKnow exactly what to say when a customer conversation gets hard.\u003c\/h2\u003e\n\u003cp\u003eEvery service business owner eventually faces the same moments: an angry customer on the phone, a client demanding a refund, a last-minute cancellation, someone leaving a harsh online review, or an invoice that's three weeks overdue.\u003c\/p\u003e\n\u003cp\u003eMost people freeze, say the wrong thing, or give in just to make it stop. This guide gives you the exact words to use: professional, calm and ready to go.\u003c\/p\u003e\n\u003ch3\u003eWHAT'S INSIDE\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eSection 1: Complaints \u0026amp; Angry Customers\u003c\/strong\u003e\u003cbr\u003eA 4-step de-escalation framework, plus scripts for angry phone calls, complaints by text or email, and complaints you believe are unfair.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 2: Refund \u0026amp; Cancellation Requests\u003c\/strong\u003e\u003cbr\u003eScripts for refund requests after the work is done, last-minute cancellations and clients who want to cancel partway through.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 3: Pricing Objections\u003c\/strong\u003e\u003cbr\u003eWhat to say to \"that's more than I expected,\" \"I found someone cheaper\" and \"can you do it for less?\" without apologizing for your price or dropping your rate.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 4: No-Shows, Late Payments \u0026amp; Invoice Disputes\u003c\/strong\u003e\u003cbr\u003eScripts for no-shows, overdue invoices (with a step-by-step follow-up timeline), invoice disputes and chargebacks.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSection 5: Negative Reviews\u003c\/strong\u003e\u003cbr\u003eHow to respond to fair, false and abusive reviews on Google, Yelp and Facebook, plus a script for asking happy customers for reviews.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePrintable Quick Reference Card\u003c\/strong\u003e\u003cbr\u003eThe 9 key lines on one page. Print it and keep it at the front desk.\u003c\/p\u003e\n\u003ch3\u003eWHAT YOU GET\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e17 scripts with 21 word-for-word responses across 5 situations\u003c\/li\u003e\n\u003cli\u003eWhat to say \u003cem\u003eand\u003c\/em\u003e what not to say, with why each approach works\u003c\/li\u003e\n\u003cli\u003eThe 3 Golden Rules of customer service\u003c\/li\u003e\n\u003cli\u003eA printable one-page quick reference card\u003c\/li\u003e\n\u003cli\u003eInstant PDF download\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWHO THIS IS FOR\u003c\/h3\u003e\n\u003cp\u003eAny service business that deals with customers face to face or by phone: cleaning, landscaping, HVAC, plumbing, towing, detailing and more.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRun a dog boarding, daycare or grooming business?\u003c\/strong\u003e Get the \u003ca href=\"\/products\/pet-care-customer-service-script-guide-24-scripts-for-dog-boarding-daycare-grooming\"\u003ePet Care Customer Service Script Guide\u003c\/a\u003e instead. It has 24 scripts written for pet parents: minor injuries at pickup, vaccine exceptions, late pickup fees, group play decisions, matted coats and more.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eStop freezing up. Say the right thing every time.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eFor educational purposes only. Not legal advice. Laws regarding refunds and contracts vary by state, so check with a licensed attorney for guidance specific to your situation.\u003c\/em\u003e\u003c\/p\u003e","brand":"The Practical Founder","offers":[{"title":"Default Title","offer_id":48510724145401,"sku":null,"price":12.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0813\/4488\/9081\/files\/scripts_1.jpg?v=1793049067","url":"https:\/\/thepracticalfounder.shop\/products\/the-customer-service-script-guide-for-service-businesses","provider":"The Practical Founder","version":"1.0","type":"link"}