Client Boarding Guide Template | Editable Welcome Guide for Dog Boarding & Daycare Clients

Answer every new client's questions once, not fifty times. 🐾

"What should I pack?" "Is it normal that he's not eating?" "What's kennel cough?" "When should I book for Christmas?" Your front desk answers the same questions every day.

The Client Boarding Guide answers them for you. It's an editable welcome guide, written in your voice ("we" and "our"), that you brand with your logo and send to every new client with their booking confirmation.

WHAT'S INSIDE (EDITABLE WORD FILE)

• Getting to know us: your answers to the questions families always ask about vaccines, overnight care, play groups, your vet partner, medications, cleaning, updates and emergencies
• Before the first stay: a timeline with your vaccine deadlines, a packing list, what to leave at home and drop-off tips
• During the stay: what's normal, kennel cough explained in plain English, and how you share updates
• After pickup: homecoming tips, when to call the vet, and when to call you
• Holiday boarding: your deposits, holiday rates, holiday hours and booking deadlines
• About My Dog sheet and pickup checklist: print them, or copy the questions into your booking software

HOW TO USE IT

Fill in everything highlighted in yellow, add your logo, and save it as a PDF. Then send it with every booking confirmation, link it on your website and keep printed copies at the front desk. Opens in Word and Google Docs.

WHY IT HELPS

• Fewer phone calls and repeat questions
• Better-prepared dogs and fewer surprises at drop-off
• Clients who feel taken care of before they ever walk in the door

This is a template, not veterinary advice. Review the health sections with your veterinarian and make sure everything matches your own policies.

Pairs perfectly with the Client Forms & Policies Kit: service agreements, a pet profile, and vaccine and cancellation policies.