Client Forms & Policies Kit | Service Agreements, Pet Profile & Policies for Dog Boarding, Daycare & Grooming
The paperwork your clients sign, already written. 🐾
Your SOPs tell your staff what to do. These forms cover the other side: what your clients agree to, what they tell you about their pet, and what happens when something goes wrong.
I built these from the agreements and policies I use in my own boarding, daycare and grooming business, then cleaned them up and turned them into templates you can make your own in an afternoon.
WHAT YOU GET: 7 EDITABLE FORMS + A START HERE GUIDE
- Boarding & Daycare Service Agreement: release of liability, acceptance of group play risk, right to refuse service, veterinary care, abandoned pets, photo release (with an opt-out) and signatures
- Grooming Service Agreement & Release: common grooming side effects, matted coats, a shave-down authorization with three clear choices, behavior and kenneling, fleas, senior pets, pickup and appointment rules
- New Client Registration & Pet Profile: owner and emergency contacts, authorized pickup, vet, vaccines, feeding, medications, health, and socialization (group play, bite history, resource guarding, escape behavior)
- Vaccine & Health Requirements Policy: required vaccines, puppies, spay and neuter, sick-dog rules, returning after illness and a plain-English kennel cough explanation
- Cancellation, No-Show & Late Pickup Policy: simple and client-friendly, with holiday deposits and a fair rule for repeat no-shows
- Emergency Veterinary Authorization: treatment and payment authorization, a CPR choice and end-of-life decisions made ahead of time
- First-Day Temperament Evaluation: a staff form for a new dog's first day of daycare, with word-for-word scripts for sharing the result with the owner
- Start Here guide to set everything up in one afternoon
PAPER OR ONLINE. BOTH WORK.
Every form is an editable Word document that also opens in Google Docs. Print them, or copy the questions straight into your booking software's client profile and e-sign waiver, or into a free Google Form. Everything you need to change is highlighted in yellow.
BUILT FOR
- Dog boarding facilities and pet resorts
- Dog daycares running group play
- Grooming salons
- New businesses setting up client paperwork for the first time
- Established businesses whose forms haven't been updated in years
These are templates, not legal or veterinary advice. Have a licensed attorney in your state review the agreements, and review health and emergency forms with your veterinarian, before you use them.
🐾 GETTING THE SOP BUNDLE? ADD THIS KIT FOR $17 (REG. $37)
Add the Dog Boarding & Daycare SOP Bundle to your cart with this kit and $20 comes off automatically at checkout. No code needed. Your SOPs cover your staff; this kit covers your clients.
🎄 HOLIDAYS COMING? ADD THE HOLIDAY SEASON PREP KIT FOR $19 (REG. $27)
Your client paperwork is covered. Now set your holiday deposits, rates and messages. Add the Holiday Season Prep Kit to your cart: a holiday booking and deposit policy, 12 ready-to-send client messages, a staffing plan, a holiday safety sheet, a marketing calendar and a capacity planner for Thanksgiving and Christmas. Instant download, ready before your first holiday booking.